Dr. Glass Window Washing is a family operated business that values quality services and good relationships with customers. The founder, Philip Bregstone, started Dr. Glass Window Washing in 1978, one squeegee and one window at a time. Relationships with customers and employees were always a high priority to him:
"I realized this was all about service, and that 'real service,' the kind that stands out, is about interactions and relationships. With my customers, I share about who I am, and they reciprocate, opening up to me. Service is about becoming a person in someone's life," he says. "It's not a uniform or a van, it's the person. For my clients, it's the experience of having a Dr. Glass person in their house. I talk with my clients, let them know the things I care about, who I am, and really listen to them. I get to know them, their children, even their pets.”
- Philip Bregstone, founder of Dr. Glass Window Washing